Delete your account

Delete from inside the app

The fastest way is from the app itself:

1. Sign in to Omnishelf (the mobile app, or the web app at omnishelf.devbuildtool.com).
2. Open Settings from the profile menu.
3. Under Delete account, choose Delete your account and confirm.

Deletion is immediate and permanent. You are signed out once it completes.

Delete some of your data without deleting your account

You do not have to delete your whole Omnishelf account to remove data. From inside the app (mobile, or the web app at omnishelf.devbuildtool.com) you can, while staying signed in:

• Delete a saved item — open the item, choose Delete, and confirm. This permanently removes that item and its derived analysis (title, summary, transcript, thumbnail and keyframes).
• Delete a collection — open the collection, choose Delete. The saved items themselves stay in your library; only the collection is removed.
• Remove an item from a collection — open the collection and remove the item. The item remains saved in your library.

These changes are permanent and take effect immediately. Your account, credit balance and other saved items are unaffected. If you cannot access the app, emailprivacy@omnishelf.devbuildtool.com from the address on your account with the subject “Delete specific data”, describing what you want removed; we verify ownership of the email and complete the request within 30 days.

Request deletion without signing in

If you can no longer access the app, emailprivacy@omnishelf.devbuildtool.com from the address on your account, with the subject “Delete my account”. We verify ownership of the email and complete the deletion within 30 days.

What is deleted

Deleting your account permanently removes:

• your profile and sign-in identity;
• all saved items, links and uploads;
• collections, tags and corrections;
• derived analysis — titles, summaries, transcripts, thumbnails and keyframes;
• your credit balance and reservations;
• saved preferences and device notification tokens.

Uploaded source media is already deleted after processing and is not retained.

What is kept, and for how long

Records of completed purchases (payment provider, transaction identifiers, product, amount, currency and date) are retained in de-identified form — with no link to your name, email or account — for up to 7 years, because tax, accounting and payment-provider reconciliation require it. These records cannot be used to identify you.

Payments are processed by Razorpay and Google Play, and sign-in is provided by Auth0. Data held by those providers is governed by their own retention policies.

More information

See our Privacy and Terms pages for how Omnishelf processes data.